nCino 2025 - Present
Provide support for customers using the nCino platform, Salesforce and Informatica. Focusing on supporting customers using Document Preparation Services.
nCino 2024 - 2025
Provide support for customers using the nCino platform and Salesforce. Acheived multiple nCino and Salesforce certifications.
Verizon 2014 - 2024
Provide technical service for fiber optic phone, internet and TV services. Worked as an internal help desk agent to provide senior support to other agents. Providing training for newly hired agents or agents returning from a long leave. Was chosen to complete special projects including training classes and presentations.
Southern New Hampshire University 2020-2023
Program focused on software engineering and full stack development. Courses included Full Stack Development I & II, Software Reverse Engineering, Data Structures & Algorithms, Mobile Architecture & Programming, Software Development Lifecycle, Secure Coding and more.
Catskill Senior High School 2007-2011
Graduated with Honors, took college courses including physics and calculus.
Salesforce Advanced Administrator
Cerified Platform App Builder
Salesforce Administrator
Salesforce Associate
Commercial 201 & 301
Retail 201 & 301
Customer Engagement 201 & 301
Treasury Management 201
nCino Business Values 101